Phonexprime – Delivery Terms & Conditions

Shipping Partner

At Phonexprime, we use DHL as our official shipping partner to ensure fast and secure delivery of your orders.

Delivery Time

• Orders are processed within 24-48 hours after confirmation.
• Estimated delivery time is 7 to 15 business days, depending on the destination and customs clearance.
• Delivery times may vary due to unforeseen circumstances, such as weather conditions, customs delays, or public holidays.

Shipping Charges

• Shipping fees are calculated based on the weight, dimensions, and destination of the package.
• Any additional customs duties or import taxes imposed by the destination country are the responsibility of the customer.

Tracking Your Order

• Once your order has been shipped, you will receive a tracking number via email to monitor your shipment.
• You can track your order directly on the DHL tracking portal.

Failed Delivery & Reshipment

• If the delivery attempt fails due to an incorrect address or unavailability of the recipient, DHL may attempt redelivery.
• If the package is returned to us due to an incorrect address or non-collection, the customer will be responsible for additional shipping costs for resending the package.

Lost or Damaged Packages

• In the rare case of a lost or damaged package, please contact our support team immediately.
• We will assist in resolving the issue with DHL and provide necessary support for claims.

For further inquiries, please contact Phonexprime Customer Support.